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Government agencies are obliged to use every reasonable means to contact you. The laws of the UK are founded on the ideas of fairness, with phrases like "every reasonable means", "reasonable effort", "fair use", etc. scattered all through legal documents.

The good news for you is the concept of "reasonable" and "fairness." Is it reasonable for them to harass your Mom? Is that fair? No!

Your best weapon in this fight is communication, communication, communication. All of it IN WRITING. The more letters you sent, the worse they look. (Telephone conversations are not worth the paper they are written on — it is too easy for the guilty party (govt employee) to say that they never happened.)

Because they are government employees (having a degree of power over other citizens), and because most humans are essentially lazy, it sometimes happens that government employees will behave arrogantly and despicably. This is a good thing for you — if you go to court show the judge all the letters you wrote, in which you expressed your full desire to comply and to pay any and all obligations — if only they will get the documentation to you. In your letters, you can provide an address in Norway, that will be fine. That is where you live and you have tons of documentation to prove it. Now, it becomes their responsibility to prove why it is unreasonable for them to contact you there. What, does the Royal Mail no longer travel to Norway???

Your mother should write "Not At This Address" on the letters and put them back into the postbox. No need for a stamp, the Royal Mail could not deliver them (to you) so they must be returned to sender. By law, if they cannot be delivered to the addressee, they must be returned to the sender. For your mother to keep the letters or to attempt delivery of the letters on her own is actually a crime (although it would never, ever be treated as such.) The Royal Mail has a written set of rules that govern how it works — it is obliged by law to follow those rules to the letter. Because lazy humans work there, things often get sloppy… but when a case goes to court, the judge looks at the written rules. Did the government agency send the papers to your address? No! They sent them to your mother. Is there a law that says that you must ensure that the government has your correct mailing address? Probably yes — that is usually a condition of having a driver's license. So, you must comply with that by writing to them and telling them that you have moved and your mailing address is: etc.

If the problem continues, your mother can actually contact the police and claim harassment by these agencies. She is not you — she has nothing to do with the entity called "you." She should not be deemed guilty by association. What if you and she were having a long-standing fight and hadn't spoken in years? They have no right to harass your Mom to get to YOU. Therefore, this is a simple case of harassment and she can turn to the police for protection and remedy. Again, she should write a letter (or you can write the letter AS her) to the sender explaining that she is not you and she does not know where you are or how to contact you, so please stop pestering her. Be polite and nice, but firm.

Just because someone works for the government doesn't mean that they are allowed to break the country's laws — even in the name of the Queen.

Good luck!